Terms and Conditions

Policies Terms Conditions Jane Seymour Botanicals
Copyright and Trademark Notice  

Jane Seymour Botanicals Policies Terms and Conditions

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Jane Seymour Botanicals, Copyright © 2012, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards  
We accept the following credit cards: Visa, MasterCard, American Express and Discover. We also accept PayPal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Out-of-Stock Products  
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 10:00AM Pacific, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Jane Seymour Botanicals site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites  
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Jane Seymour Botanicals is not responsible for the actions of third parties. 

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. If you are not satisfied with your purchase, you may return the product to us within 30 days from date we shipped the product to you for a complete refund if the product is returned to us in the same condition it was in when we shipped it to you. You are responsible for any shipping charges for your return. Please be sure to return the product in the original shipping carton you received it in. All sale and discounted items are final sale and will not be accepted for returns.

Shipping Policy  
Shipping Time -- Most orders for our silk flowers, home decor, and interior design products received before 10:00 AM Pacific will ship the same day, provided the product ordered is in stock. Most orders received after 10:00 AM will ship the next business day. In some cases we require 1-3 business days for order processing. Orders are not processed or shipped on Saturday, Sunday, or Holidays.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Jane Seymour Botanicals only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Jane Seymour Botanicals shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California.

Typographical Errors  
In the event artificial flower arrangements, wreaths, home decor items or interior design products or any of our items are listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Jane Seymour Botanicals shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Jane Seymour Botanicals shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Jane Seymour Botanicals shall immediately issue a credit to your credit card account in the amount of the original charge to your credit card for the order or items not shipped.