| Pricing and Billing |
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| Do I have to pay sales tax? What about import fees (for international customers)? |
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You only have to pay sales tax if you are located in the same state as our warehouse.
International customers, please note- Our pricing does NOT include any local import duties and/or taxes that may apply to your order once it reaches its destination country. You, or the person receiving your order, will be totally responsible for paying all import duties, taxes etc. that may apply. Our web site calculates ONLY product prices and shipping costs, not duties or taxes. |
| I have a question on my charges. |
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Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. |
| I need a copy of my receipt/invoice. |
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Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. |
| When will my credit appear on my account? |
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Credits usually take 7-10 business days from the time we receive your item(s). |
| When will my credit card be charged? |
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Your credit card will be charged within 24 hours prior to shipment of your item(s). |
